Director Organizational Change & Transformation

Position Purpose

***This is a temporary 12-18 month role***

The Director, Organizational Change & Transformation is responsible for building Delicato’s enterprise change management capability and helping the organization successfully navigate a significant portfolio of strategic initiatives and business transformation efforts. Reporting to the EVP, Strategic Initiatives and working in close partnership with the PMO, this role leads the development of change management frameworks, assesses organizational readiness and capacity for change, monitors organizational health and adoption risks, and provides executive leadership with actionable insights regarding change readiness, stakeholder engagement, change saturation, and transformation effectiveness. The position serves as Delicato’s principal advisor on organizational change, enabling leaders and employees to successfully adopt and sustain changes that advance the company’s strategic objectives.

Success Measures for the Assignment

By the conclusion of the ~12 -18 month assignment, success will be demonstrated through:

• Implementation and adoption of a company-wide change management framework
• Established change readiness and change capacity assessment process
• Executive organizational health dashboard and reporting cadence aligned to PMO
• Creation of a change management toolkit, with resources and education integrated into PMO governance
• Measured increased leader capability to sponsor and lead change
• Improved adoption and sustainability across strategic initiatives

Functional Responsibility

• Oversees, directs, and manages departmental activities and team performance
• Drives and models company culture and holds self, peers, and direct reports accountable for demonstrating a constructive company culture through influential, personal behavior and actions
• Develops and implements clearly defined operational and individual goals to develop employees, achieve productivity levels, and to attain the company's strategic plan
• Researches best practices, stays abreast of industry trends, and maintains awareness of regulatory changes to ensure compliance and continually improve operations
• Executes departmental financial objectives by preparing budgets, scheduling expenditures, analyzing variances, and initiating corrective action
• Achieves departmental results to ensure the effective delivery of the strategic plan
• Develops staffing needs; attracts, motivates, and retains a workforce with the appropriate knowledge, skills, and abilities to achieve goals and objectives
• Promotes and ensures a safe and healthy work environment for all employees
• Leads the way and prepares departmental staff for success in a continually changing environment
• Fosters a work environment that encourages creative thinking, promotes flexibility, and drives innovation
• Addresses employee issues, concerns, and complaints in an objective and confidential manner; notifies HR Business Partner and keeps immediate manager informed as appropriate
• Ensures compliance and consistent application of company policies, initiatives, and decisions
• Coaches, guides, and develops direct reports; fully engages in the GPS (Performance Management) process; provides high-quality feedback, and ensures proper GPS documentation of employee performance, recognition, and deficiencies

Essential Duties

• Leads the development, implementation and adoption of Delicato's enterprise change management strategy, ensuring organizational readiness across multiple strategic transformation initiatives
• Serves as the organization's principal advisor on change management, providing guidance and recommendations to executive leadership regarding change risks, readiness, capacity, and adoption strategies
• Partners with the Enterprise PMO and business leaders to integrate change management disciplines into project governance, planning, execution, and success measurement
• Establishes and leads Delicato's enterprise change management capability, including governance, methodologies, tools, and assessment processes that measure organizational readiness, change capacity, stakeholder alignment, adoption risk, and overall transformation effectiveness
• Monitors and evaluates organizational health indicators, adoption metrics, workforce impacts, and change effectiveness; communicates findings and recommendations to executive leadership
• Identifies enterprise-wide change dependencies, competing priorities, and change saturation risks; recommends mitigation strategies to improve organizational effectiveness and project outcomes
• Leads stakeholder impact assessments and change strategy development for significant business, technology, operational, and organizational transformation initiatives
• Builds organizational capability to lead and sustain change by developing leaders, project teams, and change champions in change management principles, tools, and practices
• Establishes executive reporting, dashboards, and governance processes that measure organizational readiness, adoption, change effectiveness, and overall transformation progress
• Provides consulting and coaching to leaders and project teams regarding stakeholder engagement, resistance management, communication planning, and adoption strategies
• In partnership with Human Resources and Communications, ensures integrated change strategies include leadership alignment, communication planning, stakeholder engagement, and workforce adoption activities
• Performs other related duties and special projects as assigned

Non-Essential Duties

Minimum Requirements

Education and Experience

• Bachelor's degree in Organizational Development, Business Administration, Human Resources, Industrial/Organizational Psychology, Organizational Leadership, Communications, or related field required
• Master's degree preferred
• 7+ years of progressive experience in organizational change management, organizational development, transformation consulting, project management, or related disciplines
• Demonstrated success implementing organizational change within manufacturing, supply chain, production, or field-based workforces
• Experience working alongside PMO organizations and project governance structures
• Experience supporting ERP, technology, supply chain, operational transformation, or large-scale business process initiatives
• Experience within manufacturing, consumer products, food and beverage, or wine industry environments

Certificates and Licenses

• Prosci Change Management Certification, CCMP, or equivalent enterprise change management certification preferred

Knowledge, Skills, and Abilities

• Strong understanding of organizational change management principles, methods, and tools
• Knowledge of organizational effectiveness, organizational design, workforce planning, and organizational health measurement
• Skilled in stakeholder management, executive influence, and facilitation
• Strong analytical and reporting capabilities with ability to translate data into actionable insights
• Excellent written and verbal communication skills
• Proven ability to influence without direct authority
• Ability to manage multiple initiatives in a fast-paced, evolving environment

Work Standards

• Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
• Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
• Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
• Follows all Company policies and procedures

Additional Comments

Management retains the discretion to add to or change the duties of the position at any time.