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Concierge - Part Time

Date: Jun 15, 2019

Location: Napa, CA, US, 94558

Company: Delicato Family Wines

Position Purpose

Under general supervision, the Concierge is responsible for greeting and welcoming guests to the winery and assisting them throughout their visit.  The Concierge demonstrates detailed knowledge of Black Stallion Estate Winery and landscape sites as well as event and tasting experiences to make suitable guest recommendations.  The Concierge maintains resourcefulness in proactively seeking information regarding Black Stallion Estate Winery,  Napa Valley and the surrounding areas. 

Functional Responsibility

This is a Part-Time role: The part-time concierge's work week would be Saturday, Sunday and Monday 9:00 am to 5:30 pm for a total of 24 hours.

Essential Duties

  • Provides a warm greeting and high level customer service to create a memorable guest experience
  • Projects an approachable and professional image in personal appearance, manner and demeanor
  • Assists with customer concerns, questions and complaints in a timely manner
  • Maintains a current business database to arrange/recommend restaurants, hotels, wineries and recreational activities for guests
  • Maintains flexibility and professionalism in the event of last-minute guest requests or changes to schedule
  • Is resourceful in seeking information regarding Black Stallion Estate Winery,  Napa Valley and the surrounding areas. 
  • Processes the majority of general telephone calls received by the winery, demonstrating professional telephone etiquette and a complete understanding of all Black Stallion Winery’s operations and guest experiences
  • Attends concierge/hospitality networking events as appropriate to promote BSEW, develop local concierge relationships and remain current on trends in the greater Napa area wine industry

Non-Essential Duties

  • Assist Tasting Room staff when time permits on an as needed basis
  • Assist Hospitality staff when time permits on an as needed basis

Minimum Requirements

Education and Experience

High school diploma or equivalent

Minimum 1-2 years successful experience in wine industry, concierge, hospitality, hotel or related field

Knowledge, Skills, and Abilities

  • Ability to anticipate guest needs and respond appropriately
  • Excellent verbal , written and customer service skills
  • Excellent  attention to detail, interpersonal and organizational skills
  • Working knowledge of wine, wine industry and Napa culture 
  • Ability to use basic business math and handle multiple priorities with frequent interruptions
  • Ability to navigate Internet and Intranet environments
  • Proficient understanding of Microsoft Office (Word, Excel, Outlook) as well as Tasting Room software systems
  • Must be able to work a flexible schedule; routinely Tuesday through Saturday with exceptions upon approval

Work Standards

  • Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
  • Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
  • Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
  • Follows all Company policies and procedures

Additional Comments

Management retains the discretion to add to or change the duties of the position at any time.

Delicato Family Wines offers its employees a generous and comprehensive benefits package.  The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents.  Additional health benefits include life, disability and flexible spending accounts.  Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.

 

Delicato Family Wines is an Equal Opportunity Employer.

 

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Nearest Major Market: Napa

Job Segment: Concierge, Hospitality

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