Hospitality Operations Administrator

Position Purpose

The Hospitality Operations Administrator manages logistics, inventory, compliance, and back-of-house workflows to support Delicato’s Hospitality Operations for our Manteca Winery. This role ensures efficient systems, accurate reporting, and smooth collaboration across departments, enabling the team to deliver exceptional guest and employee experiences.

Functional Responsibility

• Assigns daily tasks and monitors the output of the team to meet production requirements
• Leads in a constructive manner by example; demonstrates and encourages a strong work ethic and fosters an environment of trust and respect
• Guides team in the proper use of assets and resources to avoid waste and ensure cost-effective operations
• Provides immediate feedback and directly assists team to maintain level of productivity and deliver daily results
• Informs supervisor of staffing needs
• Ensures employees have a safe, healthy, and rewarding work environment; provides applicable safety training and resolves/reports safety issues to management
• Supports change initiatives and company decisions in an effective manner
• Communicates closely with supervisor regarding  employee issues, concerns, and complaints in an objective and confidential manner
• Maintains company and regulatory compliance during day-day-operations and advises supervisor of any infractions; assigns and monitors employee breaks and lunches and provides backup relief
• Adheres to departmental GPS (Performance Management) guidelines and ensures proper GPS  documentation; trains employees to do the job; identifies and makes suggestions for training needs and development opportunities

Essential Duties

• Manages supply and inventory for wine, merchandise, and operational materials, including ordering, receiving, rotation, cycle counts, and auditing levels. Safely operates pallet jack and forklift when handling inventory
• Ensures inventory accuracy by reconciling variances, documenting transfers and adjustments, and maintaining compliance with shipping laws, licensing, and company policies
• Serves as the primary contact for warehouse transfers, inter-winery courier deliveries, and returns; oversee online and in-house order fulfillment, shipping logistics, and resolution of discrepancies or damages with timely customer follow-up
• Reconciles POS transactions (cash, credit, and non-revenue) and accurately process donations, allocations, EC wines, and new hire certificates with timely reporting
• Oversees Sort & Employee Wine Sale (EWS) operations, manages employee wine orders, and monitors the wine request inbox
• Coordinates new product setup by ensuring wine and merchandise SKUs are accurately entered and maintained in POS and inventory systems
• Collaborates with the Tasting Room Manager and Director of Hospitality to select wine offerings, determine promotional features, and maintain retail visual standards aligned with brand presentation
• Tracks and reports on promotional effectiveness by analyzing sales data and inventory movement
• Supports hospitality operations by assisting with customer service inquiries, special requests, and merchandise replacements; steps into guest-facing roles as needed and serves as Manager on Duty when assigned
• Provides wine education activities and training for staff and guests; participates in compliance and safety updates; delivers safety training; and fosters a clean, secure, and inclusive workplace

*Other duties may be assigned

Non-Essential Duties

*Other duties may be assigned

Minimum Requirements

Education and Experience

• Minimum 2 years operations experience at a winery or in a related field
• 3 – 5 years combined work experience in tasting room, winemaking or hospitality fields preferred
• High school diploma or equivalent required, associate or bachelor’s degree preferred

Certificates and Licenses

• Responsible Beverage Service Certificate required
• Forklift and electric pallet jack certified
• Professional wine certification a plus (Sommelier, CSW, WSET, etc)
• Clean driving record and valid CA driver’s license

Knowledge, Skills, and Abilities

• Excellent organizational and time management skills
• Excellent oral and written communication skills
• Self-motivated and able to independently solve problems
• Able to meet changing priorities in the workplace with flexibility and enthusiasm
• Professional appearance and demeanor
• Proficient in retail software and Microsoft Office Suite (Word & Excel)
• Must be able to work some evenings, on weekends and on holidays
• Must be 21 years of age to serve and taste wine

Working Conditions

• General winery
• Occasional travel
• Frequently required to drive an automotive vehicle or equipment
• Exposure to varying levels of dust, chemicals, fumes, gases, and noisy equipment
• Occasionally may be required to lift and carry cases of wine
• May need to determine color, taste and smell of wine using eyes, tongue, and nose

Work Standards

• Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
• Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
• Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
• Follows all Company policies and procedures
• Adheres to established company policies and procedures regarding the handling and service of alcoholic beverages, ABC regulation and Inter-State shipping regulations.

Additional Comments

Management retains the discretion to add to or change the duties of the position at any time.