Server (Part Time, 30) - Francis Ford Coppola Winery

Position Purpose

Lights, Camera, Action!

Be part of the incredible Front of House team at the iconic Francis Ford Coppola Winery as our next Server! In this role, you will provide excellent food and beverage service to all guests with hospitality heart and wine knowledge, providing best in class experiences full of food, wine and adventure. As a Server, you strive to maintain a clean and friendly environment for employees and guests to enjoy. This position is responsible for all orders and maintaining cleanliness throughout established dining areas, whether at restaurant or poolside.

**Our scheduled days of operation are Thursday through Monday, 10:00am to 4:00pm. Shift times can fluxuate and may include nights, events support, and holiday availability.  

Essential Duties

• Welcomes guests promptly in a warm and friendly manner
• Takes food and beverage orders from guests accurately and with a positive attitude
• Works together with culinary staff to ensure food is expedited quickly and correctly
• Describes the selection of food and beverage menu items to guests by offering interesting, and vivid descriptions
• Provides each menu item’s taste, origin, and preparation methods; maintains knowledge about the menu, and all ingredients
• Provides wine presentations and recommendations
• Inspects cleanliness and presentation of all book checks, trays, chinaware, plastic GoVino glasses, and flatware before use
• Clears tables and resets them neatly and according to specification
• Maintains cleanliness of work areas throughout the day by clearing, collecting, and returning food and beverage items to proper areas
• Communicates guest orders including special dietary needs, allergies, or requests to the respective staff
• Attends line-ups and is aware of promotions and events that are going on at the winery
• Follows proper plate presentation and garnish set up details
• Checks in with guests to ensure satisfaction with each food course and beverage
• Promotes restaurants, wines, tasting room, wine club and upcoming events
• Performs side work including, but not limited to, cleaning, stocking, polishing silverware, plastic GoVino glass, folding napkins, bussing, and resetting tables and chairs
• Takes lead in any guest issues that may arise during shift and informs management
• Prepares checks accurately with appropriate discounts if applicable
• Handles cash, credit, debit, and gift card transaction; ensures charges are accurate and returns correct change to guests; balances the cash register at the end of the day
• Performs opening and closing duties as needed, including complete paperwork correctly after the end of every shift, and ensures that all tasks are carried out before the end of shift
• Ensures that the Department areas are left clean and presentable at the end of each shift
• Thanks guests when departing and invites them back

*Other duties may be assigned

Non-Essential Duties

*Other duties may be assigned

Minimum Requirements

Education and Experience

• High School diploma or GED equivalent
• 6+ months serving experience
• Comparable restaurant service background 
• OpenTable and DinerWare experience is a plus
• General wine knowledge required; prior experience in a tasting room environment is a plus

Certificates and Licenses

• Must be at least 21 years of age
• TIPS Certification, or required to be completed within 90 days of employment
• CA Food Handlers Certification, or required to be completed within 30 days of employment
• CA Responsible Beverage Service Certification, or required to be completed within 30 days of employment

Knowledge, Skills, and Abilities

• Must be able to work weekends and holidays
• Fluent in English
• Excellent communication skills
• Ability to work in high paced work environment
• Ability to multitask, troubleshoot, and prioritize
• Troubleshooting and prioritizing skills
• Basic wine knowledge and the ability to confidently communicate about wines with guests 
• Ability to clearly articulate wine club benefits and actively enroll new members 

Working Conditions

• Restaurant and pool environment
• Required to wear PPE (Personal Protective Equipment)
• Indoor and outdoor environment with exposure to the elements/temperature variations
• Work in close quarters or confined spaces
• Exposure to varying levels of dust, chemicals, fumes, gases, and noisy equipment 

Work Standards

• Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
• Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
• Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
• Follows all Company policies and procedures

Additional Comments

Management retains the discretion to add to or change the duties of the position at any time.